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Product Returns


Returns of Working Product

Product returns are subject to Arcas Technology approval and at the Company's sole discretion, Arcas will issue a refund - less a 20% re-stocking fee - on all returns of working product, provided that the following conditions are met:

  • Customer returns product within 30 calendar days from the original date of purchase.
  • Customer returns product in the condition in which it was delivered (all product received otherwise will not be accepted).

Product received after 30 calendar days will not be eligible for refund. Warranties, service agreements, etc. are not eligible for return; contact your sales representative if you have any questions about product eligibility.

Procedure:

  1. If you (the customer) would like to return a product, and it is still within 30 calendar days from the original date of purchase, please contact your sales representative.
  2. If the return is approved by Arcas, you must re-package the product such that Arcas receives it in the same condition in which it was originally delivered. Working product must be received by Arcas within 30 calendar days of original receipt.
  3. The client is responsible for the return freight cost unless otherwise agreed upon by Arcas Technology.

Returns of Non-Working/Defective Product

Arcas Technology, Inc.  will replace all non-working/defective product overnight (on a best-efforts basis) provided that the following conditions are met:

  • Customer follows the requisite procedures described above in Returns of Working Product.
  • RMA is approved within one year from the original date of purchase, or within extended warranty period if applicable.
  • Customer returns product in the condition in which it was delivered (all product received otherwise will not be accepted).

To ensure your matter is handled properly, please note the following policies:

  • Defective product must be returned to / received by Arcas within 14 calendar days upon receipt of a replacement product, or it will not be accepted by Arcas.
  • If defective product is not returned to / received by Arcas within 14 calendar days, the client will be charged the full purchase price of both the defective product and the replacement product. 
  • Client will be issued a refund at the sole discretion of  Arcas if an item cannot be replaced in a timely manner.

Procedure:

  1. If your (the customer) product appears to be defective or is not functioning properly, please contact your sales representative so technical support can be arranged.
  2. If Arcas approves the return of a non-working/defective product, you must re-package the defective product such that Arcas receives it in the same condition in which it was originally delivered. Defective product must be returned within 14 calendar days of replacement (see policies above).
  3. The RMA form must be included with your shipment and/or RMA number must be noted on the shipping label.
  4. In most cases, Arcas will accept responsibility for the cost of freight on defective product.
  5. In the event Arcas cannot replace your product in a timely fashion, Arcas will issue a refund.  



 


Warranty


Arcas 1-Year Warranty

Arcas Technology, Inc. warrants to you, the original purchaser, that this product will be free from defects in material and workmanship for 1-year from the date of purchase if it is properly used and maintained.

 If you experience equipment failure within the first year after purchase, our expert technical engineering support teams will either solve your problem over the phone or send you an advanced replacement. No waiting until you return the original unit; no waiting for repair.

This 1-year warranty does not apply to failure of the product resulting from misuse, abuse, accident, neglect or mishandling, improperly adjusted or maintained product, incorrect environment, improper installation or configuration, accident, flood or physical damage, electrical issues such as lightning, power surges, incorrect electrical voltages or other electrical stress, modification, or force majeure.


Arcas’Lifetime Warranty

Arcas Technology, Inc. offers a lifetime warranty on certain pre-owned equipment.  If you experience equipment failure within the first year after purchase, our expert technical engineering support teams will either solve your problem over the phone or send you an advanced replacement. No waiting until you return the original unit; no waiting for repair. After the first year, if you experience an equipment failure you can send the equipment back to Arcas and we will repair or replace the equipment with the exact model or a model with the same functionality within 10 days of receipt.

Advanced Replacement Advantage
Arcas understands that networks are critical for any business and our warranty is designed with uptime in mind. If you experience an equipment failure that cannot be resolved by our engineering team, Arcas will immediately provide a replacement. No waiting until you return the original unit; no waiting for repair. A replacement can be on-site and installed before the original unit has left your location.

 

Lifetime Warranty

Subject to the terms and conditions described below, selected products carry a lifetime warranty for the original purchaser of the product.

SPECIFIC WARRANTY TERMS:

Arcas Technology, Inc. warrants to you, the original purchaser, that this product will be free from defects in material and workmanship for the lifetime of the product if it is properly used and maintained.

Arcas agrees, for a period of one (1) year from the date of purchase, to provide an advanced replacement for any covered item determined by Arcas to be defective on a best efforts basis, with all shipping costs borne by Arcas.  Hardware level technical support is available 8x5 during normal business hours. After one (1) year from the date of purchase, Arcas agrees to repair, replace, or upgrade via ground or economy shipping, any item determined by Arcas to be defective on a best efforts basis, within 10 business days of receipt of the product.  After the first year, shipping costs to Arcas are borne by the purchaser, shipping costs back to the purchaser are borne by Arcas, and technical support is limited to determining if the equipment is defective.

Replacements will be shipped using Arcas’ preferred carrier, freight prepaid by Arcas, excluding import duties, taxes and fees, where applicable.

If a product covered by this warranty is claimed to be defective, you, the purchaser, must follow the return procedure described above upon receipt of returned product(s), Arcas will determine if the product(s) is defective and, at its sole discretion, will either choose to repair, replace, or upgrade the purchaser to a device with comparative functionality.

This lifetime warranty does not apply to failure of the product resulting from misuse, abuse, accident, neglect or mishandling, improperly adjusted or maintained product, incorrect environment, improper installation or configuration, accident, flood or physical damage, electrical issues such as lightning, power surges and incorrect electrical voltages or other electrical stress, modification, or force majeure.

The warranty period for the repaired or replaced product shall be based on the original Arcas sale date to you of the defective product.

Certain exceptions and limitations to this warranty apply including, but not limited to the following:

  • This warranty is for the original purchaser of the product from Arcas only.
  • This warranty does not cover OEM-authorized products.
  • This warranty does not cover products purchased in wholesale transactions; see separate warranty for products purchased in wholesale transactions.
  • This warranty does not cover software products, batteries, licenses, SMARTnet contracts, or other Service Agreements. Arcas disclaims any warranty, express or implied, for such goods and services, except as separately agreed by Arcas in writing.


Products purchased in wholesale transactions

These products carry a 90-day warranty and are not eligible for the lifetime warranty.  Any other warranty terms must be agreed upon in writing between Arcas and the wholesale customer.


New non Cisco equipment

Certain new items may be subject to warranty by the manufacturer and not covered by Arcas Technology.

Arcas general Terms of Use Agreement

THIS LIFETIME WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE, JURISDICTION TO JURISDICTION OR COUNTRY TO COUNTRY. ARCAS’ RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPLACEMENT FOR DEFECTS ONLY AS SET FORTH IN THIS LIFETIME WARRANTY STATEMENT. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, ARCAS DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, SUITABILITY, OR NON-INFRINGEMENT. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. SOME STATES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. THIS LIFETIME WARRANTY COVERAGE TERMINATES IF YOU SELL OR OTHERWISE TRANSFER THIS PRODUCT TO ANOTHER PARTY.

ARCAS DOES NOT ACCEPT, AND DISCLAIMS, LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIFETIME WARRANTY OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. ARCAS’ LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH ARCAS IS RESPONSIBLE.

SOME STATES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

 

No Representations and Warranties

EXCEPT AS EXPRESSLY SET FORTH HEREIN, WE DO NOT MAKE ANY REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, NONINFRINGEMENT OR ANY IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE SPECIFICALLY DISCLAIM ANY REPRESENTATION OR WARRANTY REGARDING THE ERROR-FREE, DISRUPTION-FREE OR INTERRUPTION-FREE NATURE OF THE SITE OR THE SERVICES.

 

Selling Equipment to Arcas

Arcas Technology honors its commitments and expects equipment suppliers to do the same. If we buy equipment that is not in good physical and working condition with valid serial numbers, we expect vendors to refund payments or replace the item within one week. Arcas will only buy from legitimate suppliers who have clear and free title to the equipment.

Accepted Payment Methods

Arcas works with customers to provide flexibility and convenience, even when it comes to payment options. Your Arcas account manager will work with you to establish payment terms prior to processing your order.

Please note that credit ratings, financial information, order size and Arcas payment history may affect the options available to you. In general, new retail customers, wholesale customers, and companies with poor credit ratings or little credit history will be limited to prepay, credit card or COD until a business relationship with Arcas has been established. Available payment methods do vary by country and are summarized below.

U.S. and Canada

  • Credit Cards: Visa, MasterCard, Discover and American Express accepted
  • Cash on Delivery (COD, subject to approval)
  • Electronic Funds Transfer: PayPal or wire transfer
  • Lease
  • Trade-in Credit
  • Net Terms

 

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